Report a Loss

Please make sure you follow these steps in order. We are unable to register your items as lost or stolen on the e-register database until you have informed the police and acquired a Crime Reference Number (CRN) or a Lost Property Number (LPN).

 

STEP 1. REPORT THE LOSS OR THEFT TO THE POLICE BY PHONE

  • Provide details of the incident including the date, and describe the items as best you can.
  • The police will issue you with a CRN or LPN. Remember to make a note of the police station name, address and telephone number before calling us.

STEP 2. REPORT THE LOSS TO US ON 01225 788716 WITH:

  • Your Guild valuation reference numbers (these can be found on the bottom of each page of your valuation) and a description of the item.
  • Details of the police station where the loss or theft has been reported.
  • Crime Reference Number or Lost Property Number
  • The date of the incident.
  • We can then register the items as lost or stolen on the e-register database.

STEP 3. REPORT THE LOSS TO YOUR INSURER WITH:

  • Your policy number
  • Your Crime Reference Number or Lost Property Number
  • Your valuation reference numbers (starting GB and found on the bottom of each page of your valuation)
  • The date and nature of the incident including as much information as you can.

For further information contact us or fill in the following form: