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Reporting a loss
Please make sure you follow these steps in order. We are unable to register
your item(s) as lost or stolen on the
e-register database until you have informed the police and acquired a Crime
Reference Number (CRN) or a Lost Property Number (LPN).
Step 1. Report the loss or theft to the police by phone
- Provide details of the incident including the date, and describe the items
as best you can.
- The police will issue you with a CRN or LPN. Remember to make a note of
the police station name, address and telephone number before calling us.
Step 2. Report the loss to us on 0844 209 2434 with:
- Your Guild valuation reference numbers (these can be found on the bottom
of each page of your valuation) and a description of the item
- Details of the police station where the loss or theft has been reported
- Crime Reference Number or Lost Property Number
- The date of the incident
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- We can then register the item(s) as lost or stolen on the e-register database.
Step 3. Report the loss to your insurer with:
- Your policy number
- Your Crime Reference Number or Lost Property Number
- Your valuation reference numbers (starting with GB and found on the bottom
of each page of your valuation)
- The date and nature of the incident including as much information as you
can.
For further help
contact
us
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